Privacy Policy

Last Updated: June 2026

Introduction

Volt Assist is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or contact us through our website forms.

By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.

Who We Are

Volt Assist provides portable charging solutions and related services throughout the United Kingdom.

For any questions regarding this Privacy Policy or your personal data, please contact:

Email: enquiries@voltassist.co.uk

Information We Collect

Information You Provide

When you submit an enquiry through our website, we may collect:

Name
Email address
Telephone number
Company or organisation name (where provided)
Any information you choose to include in your enquiry

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

IP address
Browser type and version
Device information
Website usage information
Pages visited
Date and time of visits
Website interactions such as clicks, scrolling, and navigation

How We Use Your Information

We use your personal information to:

Respond to enquiries and requests
Provide information about our services
Improve our website and user experience
Monitor website performance and security
Maintain records of communications
Comply with legal and regulatory obligations

Legal Basis for Processing

Under UK GDPR, we process personal data based on one or more of the following lawful bases:

Legitimate interests in operating and improving our business
Your consent where required
Compliance with legal obligations
Steps taken prior to entering into a business relationship

Website Analytics

Our website is hosted by Squarespace.

Squarespace may collect information regarding visitor activity and website usage to help us understand how visitors use our website and improve our services.

Analytics cookies are only used where consent has been provided through our cookie banner.

Data Sharing

We may share information with trusted service providers who assist in operating our website and business, including:

Squarespace (website hosting and analytics)
Professional advisers where necessary
Regulatory or legal authorities where required by law

We do not sell, rent, or trade personal information to third parties.

International Transfers

Some service providers may process data outside the United Kingdom.

Where international transfers occur, appropriate safeguards are implemented to ensure personal information remains protected in accordance with UK data protection laws.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including legal, regulatory, accounting, or reporting requirements.

When personal information is no longer required, it will be securely deleted or anonymised.

Data Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Your Rights

Under UK GDPR, you may have the right to:

Access your personal data
Correct inaccurate personal data
Request deletion of your personal data
Restrict the processing of your personal data
Object to the processing of your personal data
Request transfer of your personal data where applicable
Withdraw consent where processing relies on consent

To exercise any of these rights, please contact us using the details provided above.

Complaints

If you are unhappy with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Information Commissioner's Office

Website: https://ico.org.uk

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

We encourage visitors to review the privacy policies of any third-party websites they visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page, and the "Last Updated" date will be revised accordingly.

Contact Us

For any questions regarding this Privacy Policy or your personal information, please contact:

Volt Assist